Service centre solution

From the gate in to the gate out — every minute accounted for.

The moment a vehicle enters, its number plate is read and the clock starts. An RFID job card follows it through every bay — washing, service, spares, bodyshop, alignment, quality — and each stage is timed. When it drives out, the clock stops and you have the one number a service centre never really had: the true, start-to-finish time that vehicle spent inside.

Stop guessing where the day went. See every bay, every vehicle, every minute — and where the time is really being lost.

The whole visit, on one board

A service centre is a small factory — vehicles are the jobs, bays are the stations. KVAR treats it like one: identify, route, time each stage, and measure the turnaround.

IdentifyANPR at the gate + RFID job card — no manual log-in

TrackVehicle followed bay to bay, live on the board

Time each stageDwell at every bay, against a target

TurnaroundTrue gate-in to gate-out time per vehicle

AlertA bay running over target flags before the customer asks

ReportBay utilisation, technician load, delivery-on-time

What it answers

⏱

“Is my car ready?”

The advisor sees exactly which bay the vehicle is in and how long each remaining stage should take — a real answer, not a guess.

🚧

“Where does the day go?”

Waiting between bays is usually the biggest loss. The board shows dwell vs work, bay by bay, so the queue — not the mechanic — gets fixed.

📋

“Are we hitting promised delivery?”

Every vehicle carries a target turnaround; on-time delivery becomes a number you can report, not a feeling.

👤

“How loaded is each bay?”

Bay and technician utilisation across the day — where to add capacity and where there is slack.

Who it is for

Authorised car dealershipsMulti-brand workshopsCommercial-vehicle service Two-wheeler serviceTyre & battery / quick-serviceFleet & transport depots Bodyshop & paint centresOEM service networks

The journey

Gate in → gate out

The vehicle is picked up at the gate and handed off from stage to stage — the clock never stops until it leaves. Bays are configured to each centre; a typical flow:

Gate entry — ANPR
The number plate is read automatically as the vehicle enters. The visit is created, matched to the booking if there is one, and the turnaround clock starts.
Clock starts
Reception & job card — RFID
The service advisor opens the job card and an RFID tag is linked to the vehicle. From here the vehicle is tracked automatically, no manual entry at each bay.
Wash / pre-inspection bay
First bay logged — time in, time out. Every bay works the same way: the RFID reader (or a tap) marks arrival and departure.
Service / repair bays
The core work — periodic service, mechanical, electrical, spares fitment. Each bay times its own stage against a target; a technician can be linked to the job.
Stage timed
Bodyshop / paint / alignment
Where applicable, panel, paint, wheel alignment and balancing bays — each a tracked stage with its own dwell and target.
Final QC & delivery gate — ANPR
Quality check, final wash, and hand-over. As the vehicle drives out, ANPR reads the plate again, the clock stops, and the full turnaround is recorded.
Clock stops · turnaround captured

⏱

The number nobody had. Add up the stages and you get real work time; measure gate-to-gate and you get real turnaround. The gap between them is waiting — and that gap, made visible bay by bay, is where a service centre wins back hours.

Every stage carries the same four facts

At each bay	Captured
Time in	When the vehicle arrived at the bay (RFID read or tap)
Time out	When it left for the next stage
Dwell vs target	Actual stage time against the standard for that job — green / amber / red
Who & what	Technician and work linked to the stage, for load and accountability

Hardware

Identify at the gate, track at every bay

Rugged, workshop-grade devices — and, because KVAR builds its own displays and controllers, the board on the wall is ours too.

ANPR CAMERAgate number-plate reader

ANPR gate cameras

Automatic number-plate reading at entry and exit
Starts and stops the turnaround clock hands-free
Matches the vehicle to its booking / service history
Day / night, weatherproof housing

RFID TAG & READERjob-card tracking

RFID job-card tags & readers

Tag linked to the vehicle / job card at reception
Fixed readers at each bay, plus handheld readers for the floor
Automatic time-in / time-out with no manual logging
Re-usable tags; long read range for drive-through bays

BAY DISPLAYstatus board & tablet

Bay displays, tablets & Andon lamps

Large LED / LCD board showing every bay and its status
Per-bay tablet for the technician to confirm start / done
Andon tower lamp at the bay — running, over-target, waiting
KVAR-built displays; indoor or workshop-grade

CONTROLLER / BARRIERedge & gate control

Edge controller & gate barrier

On-site controller ties cameras, readers and displays together
Works on the local network — no dependence on the cloud to run
Optional boom barrier / signal linked to ANPR
Sensors for occupied / free bay detection where needed

Not every centre needs every device — a small workshop may start with RFID and a bay board; a dealership adds ANPR gates, tablets and Andon lamps. Basic to Premium in hardware.

Software

The live board and the reports behind it

One screen for the floor, one set of numbers for the manager — both fed automatically by the gate and the bays.

📻

Live bay board

Every bay and vehicle at a glance — what is in it, how long it has been there, and whether it is within target.

⏱

Stage & turnaround timing

Time at each bay and true gate-to-gate turnaround per vehicle, against the promised delivery.

🔔

Over-target alerts & SLA

A bay or vehicle running past its standard time flags to the advisor and manager — before the customer calls.

👤

Technician & bay load

Who is working what, bay utilisation across the day, and where the bottleneck is forming.

📱

Advisor & customer update

Status to the service advisor, and optional SMS / status to the customer when the vehicle is ready.

📊

Reports & analytics

Vehicles serviced, average and longest turnaround, on-time delivery %, bay utilisation, stage-wise dwell — daily, monthly, and per branch.

Reports, in full. Turnaround per vehicle and average by service type, on-time delivery rate, bay and technician utilisation, stage-wise dwell and waiting time, throughput per day, and branch comparison — exportable to Excel and PDF, and rolled up across locations in Premium. Integrates with the dealer / DMS where an interface is available.

Editions & ROI

Basic, Advanced, Premium

Start with bay timing and a status board; grow to ANPR gates, SLA alerts and a multi-branch dashboard — the same platform, in hardware and software.

Basic

See & time the bays

RFID job-card tracking, a live bay-status board and stage timing against targets, with daily throughput and turnaround. Orderly floor from day one.

Advanced

Route, alert & report

Adds ANPR gate in / out, over-target & SLA alerts, technician allocation and load, advisor screens and the full report set.

Premium

Connect & scale

Adds customer SMS / status, boom-barrier & Andon integration, DMS interface, and a multi-branch dashboard rolled up across the network.

Capability	Basic	Advanced	Premium
RFID job-card bay tracking	✓	✓	✓
Live bay-status board	✓	✓	✓
Stage timing vs target	✓	✓	✓
ANPR gate in / out & turnaround	OPT	✓	✓
Over-target & SLA alerts	—	✓	✓
Technician allocation & load	—	✓	✓
Andon lamps at bays	OPT	OPT	✓
Customer SMS / ready status	—	OPT	✓
Boom barrier integration	—	OPT	✓
DMS / dealer-system interface	—	OPT	✓
Multi-branch dashboard	—	—	✓

✓ included OPT optional add-on — not in this edition. SMS uses a third-party gateway, charged by the provider. DMS interface subject to the dealer system offering one.

Return on investment

✓

Faster turnaround — cut the waiting between bays and the same team services more vehicles a day.

✓

On-time delivery — promises kept become measurable, and customers get an honest “ready by”.

✓

Higher bay utilisation — find idle bays and overloaded ones, and balance the load.

✓

Accountability — every stage timed and linked to a technician, on the record.

✓

Happier customers — real status instead of “call back in an hour”.

✓

One view across branches — compare centres on turnaround and on-time delivery.

From “it should be ready by evening” — to a bay, a stage and a turnaround you can prove.

The Service Centre Solution is configured to each centre — bays, stages, targets and interfaces are set to the workshop. Hardware and editions are matched to the requirement, and a firm quotation is prepared against it. Product photographs to follow. Contact KVAR Technologies for a walk-through of your bays and a sized proposal.