Queue & token management

Orderly queues. Honest wait-time data.

QueSys issues a token, calls it to the right counter on a now-serving display, and records how long every visitor waited — from a single counter to a networked multi-centre rollout. Token displays in every size and type, keypad callers, kiosks, handheld and tablet, with software configured entirely to how you serve. Proven at national ID enrolment centres and healthcare networks.

Take the hardware, add the software, or run the whole integrated system — any combination of options, sized to your centre.

Everything a queue needs, in one system

Issue, call, route, display and report — every piece configurable, mixed and matched to the centre.

Token displaysNow-serving & counter boards — LED, LCD, TV, any size

Keypad callingCounter keypad to call next, recall or route

Kiosk & onlineSelf-service token issue; online / QR token generation

Handheld & tabletWireless caller and per-counter tablet

SoftwareHold, reassign, route, voice call-out, reports

Who it is for

Anywhere people wait for a counter and the wait needs to be orderly, fair and measured.

Government & Citizen ServicesID / Aadhaar enrolment centresHealthcare & Hospitals Banking & FinanceTelecomPassport & Visa centres Retail & ShowroomsUtilities & Bill paymentTransport hubs

Take any combination of options

Hardware

Token displays, keypad callers, kiosks, handheld and tablet — buy the devices and run them your way.

Software

The token, routing, hold/reassign and reporting layer — on-premise or cloud, on KVAR devices or web.

Integrated

The whole system — devices, software, kiosks and multi-centre dashboard, from one team.

Hardware

Displays, callers, kiosks — every size and type

Mix the pieces to the centre: a single now-serving board and a keypad, or kiosks, counter tablets and a wall of displays.

TOKEN DISPLAYphoto from kvartech.com to follow

Token & now-serving displays

LED seven-segment, LCD and TV-based boards — pick the technology to suit the hall
Now-serving token + counter number, with voice call-out
Single-counter to full main display; multilingual text
Indoor and outdoor sizes; wall or ceiling mount

KEYPAD CALLERphoto from kvartech.com to follow

Keypad callers

Counter keypad to call next, recall, hold or transfer
Wired or wireless; one per counter
Simple, rugged, no PC needed at the counter

KIOSKphoto from kvartech.com to follow

Kiosk & ticket printer

Self-service touchscreen kiosk — visitor picks the service, takes a token
Thermal ticket printer; floor-standing or wall-mounted
Multi-service and multilingual selection

Handheld token caller and counter tablet

HANDHELD / TABLETphoto from kvartech.com to follow

Handheld caller & counter tablet

Wireless handheld to call and manage tokens from anywhere
Per-counter tablet with the officer’s queue and actions
Ideal where counters move or space is tight

Display range — size, distance & environment

Type / size	Best for	Viewing distance	Indoor / outdoor
Counter LED (small)	Per-counter now-serving	up to ~10 m	Indoor
Main LED board	Hall now-serving + counter routing	up to ~30 m	Indoor
LCD / TV display	Rich now-serving, ads, multilingual	up to ~15 m	Indoor
Large outdoor LED	Gate / open-area token boards	up to ~50 m	Outdoor, weatherproof
Custom	Built to your hall and service list	To specification	Indoor or outdoor

Alarms and buzzers, tower lamps and audio call-out are available with any configuration.

Software

Configured to how you actually serve

Services, counters, priorities, languages and routing are all set in the software — and every action is available to the officer at the counter or on the tablet.

🎫

Token issue & routing

Multi-service tokens, priority and appointment slots, routed to the right counter automatically.

⏸

Hold & reassign

Hold a token and pick it up later; reassign or transfer a token to another counter or service in one tap.

📱

Online token generation

Book a token online, by app or QR before arriving — walk-in and pre-booked in one queue.

🔊

Voice & multilingual call-out

Now-serving announced by voice in the local language, with the token and counter on the board.

📊

Reports & analytics

Wait time, service time, tokens served, no-shows, counter and officer performance — daily, shift and centre reports.

🔐

Login levels

Officer, supervisor and admin roles; central control across a multi-centre network.

Reports, in full. Live wait-time and counter statistics, tokens issued vs served, average and longest wait, no-show rate, and officer performance — exportable to Excel and PDF, rolled up across every centre in Premium.

Editions

Basic, Advanced, Premium

Editions are software feature-gates — a single-counter room and a national multi-centre network run the same product, configured differently.

Basic

Issue & call

Token issue, now-serving display and keypad calling for a counter row, with daily service counts. Orderly queues from day one.

Advanced

Route & report

Adds multi-service routing, hold and reassign, voice call-out, wait-time statistics and role-based login — the control and reporting layer.

Premium

Connect & scale

Adds online / QR token generation, the central multi-centre dashboard, citizen-flow analytics and SMS / board integration across locations.

Capability	Basic	Advanced	Premium
Token issue & now-serving display	✓	✓	✓
Keypad calling	✓	✓	✓
Voice call-out (multilingual)	OPT	✓	✓
Multi-service routing & priority	—	✓	✓
Hold & reassign tokens	—	✓	✓
Kiosk / self-service issue	OPT	OPT	✓
Online / QR token generation	—	OPT	✓
Wait-time & service reports	—	✓	✓
Login levels	Single	Role-based	Role-based + central
Multi-centre dashboard	—	—	✓
SMS / board / API integration	—	OPT	✓

✓ included OPT optional add-on — not in this edition. SMS uses a third-party gateway, charged by the provider.

Options & ROI

Any option, sized to the centre

Buy the hardware, the software, or the whole integrated system — and scale from one counter to a national network on the same platform.

Option 01

Hardware

Token displays, keypad callers, kiosks, handheld & tablet
Voice call-out and counter routing built in
Runs standalone, no subscription
Every size and type of display

For a single centre that wants orderly queues without a server.

Option 02

Software

On KVAR devices or the web
Hold, reassign, routing, online tokens, reports
Role-based login and central control
On-premise or cloud

For centres that need routing, reporting and accountability.

Option 03

Integrated

Devices, software, kiosks and dashboard together
Multi-centre roll-up on one platform
Online tokens, SMS and public boards
One supplier for the whole system

For multi-centre and citizen-service networks.

Priced by the number of counters, displays and kiosks, the online / multi-centre features, the number of users and login levels, and the edition. A firm quotation is prepared against your requirement.

Return on investment

✓

No waiting on your feet — the biggest gain. A token frees people to sit and wait in comfort and be called when it is their turn — real dignity for senior citizens, expectant mothers and the physically challenged, who no longer stand in a line to keep their place.

✓

Orderly, fair queues — no crowding at counters, no jumping the line.

✓

Honest wait-time data — the first true measure of how long people actually wait.

✓

More throughput — officers spend the time serving, not managing the crowd.

✓

Accountability — counter and officer performance, on the record.

✓

One platform, every centre — central control and a single view across locations.

✓

One supplier — displays, kiosks and software from one team.

From a crowd at the counter — to a number, a name and a wait you can measure.

QueSys is KVAR Technologies’ queue and token management system. Hardware, editions and configuration are matched to the centre; a firm quotation is prepared against your requirement. Product photographs from kvartech.com to be added. Contact KVAR Technologies for a demonstration and a configuration matched to your locations.